QUALITY SYSTEM

According to its traditions Raba attaches great importance to quality. From the first steps of quality assurance through quality control now Raba applies the philosophy of Total Quality Management.


Raba determines the definition of quality as a strategic concept to its products, internal and external processes, and activities affecting its stakeholders (customers, owners, managers, employees, consumers, competitors, suppliers, partners, state institutions ). Raba intends to achieve and maintain the optimum level of effectiveness.


The principles in connection with quality were defined in Quality Policy of Raba Holding, which contains 6 quality assurance principles, these are the following:

  1. Customer-orientation, to identify and implement the defined and hidden requirements of the customers.
  2. Managerial cooperation, defining leaders as executives, who determine the goals and ensure the resources required for achieving the goals.
  3. Participation of the employees, namely the recognition that the company can benefit from the creative abilities of each employees, and long-term business success is impossible without their contribution.
  4. Process-orientation, regard the company not as a set of business units, rather as processes achieving business aims.
  5. System approach, seeking the relationship between the parts, and by considering the connections analyse the whole.
  6. Persistent improvements, the continuous perfection of the units of each area.

As a part of its Quality Policy, Raba attempts to create a flexible and integrated system, can adjust quickly to customer and market requirements.

Certificates:

Certified by Lloyd’s Register Quality Assurance
Recertified by AIB Vincotte in March, 2009